• Address:  Rua Francisco dos Santos, 272, Palhano, Piedade do Paraopeba, Brumadinho, Minas Gerais, Brazil
  • Phone:  +5531995196452
  • Mobile:  +5531995196452
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Policies

Policies
Responsible Tourism - COVID Protocol
Check-in
Policies

Cancellation

Cancellation only through reservation channels according to their own policies.

The reservation can be canceled without penalty up to 21 days before the arrival date, after which the paid amount will not be refunded and will be retained as a penalty.

Guests must pay 100% of the reservation value for cancellations made within 21 days of arrival, no-shows, and packages during holidays and high season.

Prepayment

To confirm the reservation, the following will be charged:

Guests will be charged a prepayment of 100% of the total price 21 days prior to arrival..

Smokers

It is forbidden to smoke inside any dependence or UH of the inn. Subject to a fine equivalent to 1 daily rate corresponding to the date and room category without discounts.

Breakfast

It will be served from 8 am to 11 am in the Café da Villa or in the units with a prior appointment of 30 minutes.

It can be served at different times depending on the guest's needs or staff availability. Check at reception.

Check in Check out

The daily rate starts at 2 pm and ends at 12 pm. Early check-ins and late check-outs are subject to availability and additional charges. Note: Free check-in from 8:00 am to 2:00 pm to drop off luggage only.

Our check-in is until 8 pm, please contact us if you need to arrive after this time to schedule a late check-in in advance, and in this case, a fee corresponding to half of the daily rate of the day in question will be charged.

Checkout: Please come to the reception 15 minutes before check-out. Extended checkout will only be granted subject to availability and an additional fee.

Children and Extra Beds

All children are welcome. Check maximum capacity of beds in each unit.

Up to 2 children over 7 years and adults are charged BRL 170 per day when using existing bedding.

All children under 2 years will be charged BRL 80 per day, per cot.

All children aged 2 years and older up to 6 years will be charged BRL130 per day for extra beds.

Visitors

The visitor is responsible for the guest. Additional costs may apply.

Pets

Pets: allowed on request (only in chalets with a private outdoor area – Chalets 3 and 4). Additional costs may apply.

Transit of pets in common outdoor areas only with the use of a collar and guide.

The circulation of pets is prohibited in the covered common areas – cafe and on the hydro deck.

Parking

Free parking is available on site.

Partial or total damages or breakdowns

In case of damage to the TV remote control or gate control; and in case of loss of the key to the reserved unit or gate control, R$ 150.00 will be charged for each item.

In case of any partial damage or damage, the full value of the equipment, furniture, or material will be charged. Including the unit rate for the time needed for repairs. Please check the rates at the reception.